The philosophy of compassionate, quality care is the foundation upon which James R. Fallon, Sr. built Fallon Ambulance Service in 1923. Our dedication to the core values of this philosophy is the reason that Fallon Ambulance Service recently celebrated its 90th year anniversary, making it the longest continuously independent, family-owned and operated ambulance service in Massachusetts. The Fallon Ambulance EMS team professionally and expertly addresses the clinical needs of each patient while demonstrating real empathy. This philosophy continues to drive us to improve the quality of our services today.
Management of Quality and Care
Under three generations of family leadership, Fallon Ambulance has experienced remarkable growth from 15 employees to over 650, including 125 paramedics and 375 EMTs. Fallon Ambulance currently renders care and transportation to more than 150,000 patients annually. Fallon Ambulance has achieved its growth by maintaining a constant focus on the needs of the patient, offering a range of services and responding to the ever-changing needs of the healthcare community. Fallon Ambulance’s medical professionals expertly treat every patient’s medical needs while maintaining an unmatched understanding of the importance of caring for the whole individual. The transportation Fallon Ambulance provides always reflects this core value.
Fallon Ambulance Service provides 9-1-1 ambulance service to the cities and towns of Brookline, Dedham, Milton and Weymouth. Fallon Ambulance operates a full secondary Public Safety Answering Point (PSAP), which aids in the delivery of Emergency Medical Dispatch services to Dedham, Kingston and Weymouth. Fallon also provides medical transportation for hospitals and HMOs throughout the Commonwealth.
Contracted hospitals include the Partners Healthcare Network: Brigham and Women’s Hospital, Faulkner Hospital, Massachusetts General Hospital, Newton Wellesley Hospital, North Shore Medical Center and Spaulding Rehabilitation Hospital; the Beth Israel Deaconess Medical Centers of Boston, Milton and Needham; and the Steward Healthcare Network's: Carney Hospital, Quincy Medical Center and St. Elizabeth's Medical Center. Fallon Ambulance also contracts with Braintree Rehabilitation Hospital, Children’s Hospital, Franciscan Children’s Hospital, MetroWest Medical Center, New England Baptist Hospital, and South Shore Hospital.
Fallon Ambulance is also contracted with most major commercial insurers and HMOs including Blue Cross Blue Shield, Fallon Community Health Plan, Harvard Pilgrim Healthcare and Tufts Health Plan.
The company maintains headquarters at 111 Brook Road, Quincy, MA, and operates satellite facilities in Ashland, Braintree, Brookline, Dedham, Milton, Quincy, Waltham and Weymouth.
90 Years of Innovation
Over the last decade, Fallon Ambulance has solidified its reputation as an industry leader by investing in the most advanced life-saving technologies, by providing continuous education and training to its employees and by implementing a comprehensive range of quality assurance programs. Fallon Ambulance believes that it is essential to invest in the most current technologies in order to deliver the highest level of patient care and, ultimately, to save lives.
In every ambulance, Fallon Ambulance paramedics and EMTs have the most technologically advanced medical equipment, the latest in pre-hospital cardiac treatment technology, and state-of-the-art critical care tools. The Fallon Ambulance fleet is equipped with Mobile Data Terminals (MDT's) that allow bi-directional communication between vehicles and the dispatch center serving as Auto Vehicle Locators that provide Dispatch with real-time vehicle status. The MDT technology enables Fallon Ambulance to deliver to its clients the timeliest and highest quality service possible.
Fallon Ambulance remains at the leading edge of technological innovation with its electronic health records (EHR) system, that allows for the immediate sharing of critical, life-saving information with hospitals and physicians. The EHR system is one of the many tools that Fallon Ambulance employs to save precious minutes in the rapid delivery of emergency care.
Fallon Ambulance is committed to making such essential investments. We must, for the patient’s safety and comfort.